At your service
All our services come backed by a team of experts to help you with anything that you are unsure of. If you need a server setup that is custom to you, then we can configure your servers to work the way you want. This includes load balancing with Nginx or getting ColdFusion to run smoothly, so you can just get on with your website.
In most cases the fastest way to get support is to open a ticket on our helpdesk, using the helpdesk means we have all your details to hand and for a quick resolution to any questions or issues you might be facing. Our technical support team is available 24/7 and will reply to all tickets within 30min. Our sales and billing team are available Monday-Friday (UK Business Hours) and will reply to you within 24 hours, with most tickets opened during business hours responded to within 1 hour.
Knowledge base
Take a look through our knowledge base for easy to follow guides.
Videos
Check out our online videos that covers all of the basics.
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Speak to our friendly tech support team who will be happy to help.
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Chit chat with our expert support team
If you are aware of any server abuse, SPAM or hosted phishing websites on our network or from a domain registered with us please contact the abuse team as soon as possible with full details. You can either open a Abuse Ticket (via our helpdesk) or via email us at [email protected]. All abuse tickets will be replied too within 3 business days but on average you will be replied to within 24 hours.
If you are unhappy to any part of your service with Host Media please get in contact with our management team who will work through any and all issues to ensure you receive the service expected. You can either open a Management Ticket (via our helpdesk) or via email us at [email protected]. All management tickets will be replied too within 3 business days but on average you will be replied to within 24 hours.
